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ABOUT DIVEINN

Diveinn is an online store of professional, technical and recreational products for all water lovers. In Diveinn you will find the best diving and scuba diving equipment from the best brands in the market.  

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Where is Diveinn located ?

Diveinn is part of the Tradeinn group, located in Celrà (Girona, Spain) at Calle Pirineus, 9. Diveinn is an online store specialized in the sale of sports equipment. From the Diveinn facilities located in Spain, all kinds of sports products are shipped all over the world.

Where can you buy from Diveinn?

From all over the world! Through Diveinn you can buy all kinds of sports equipment and we send it directly to your home or to a collection point, wherever you are in the country. Some of the countries we ship to are Argentina, Brazil, Mexico, Chile, Ecuador, Peru, Colombia, South Africa, United States, Canada, Australia, India, New Zealand, Malaysia, Philippines, Spain, United Kingdom, France, Italy, Switzerland, Holland, Poland, Portugal, Denmark, Sweden, Finland, Norway and Russia.
If your country does not appear in the list of countries at the top-left of your screen, it means that we do not ship to that country. Please note that the products of some of the brands we sell are not authorised to be shipped in some particular countries due to the brand´s distribution policy.

What Kind of material is sold on Diveinn?

Diveinn, your online scuba and diving store,where we offer a wide range of products from leading brands like Scubapro,  Suunto, Mares, Uwatec,
Oceanic, Aqualung, Cressi, Tusa, Apeks, Atomic, Hollis and more .
We have material such as diving suits, dive computers and regulators, diving fins, scuba diving and much more.

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It is reliable to buy form Diveinn?

Diveinn is one of the 17 stores specialized in sports of the Tradeinn group, with over 1,000,000 legitimate products and over 1,500 trusted brands available to ship to over 190 countries around the world.
We rely on the opinion of more than 20 million customerswho have bought in a totally secure way in Diveinn and thus have enjoyed a great experience of buy in your trusted online store.

Is it safe to buy at Diveinn?

Buying at Diveinn is totally safe. Tradeinn devotes its utmost attention to security in online transactions and payments . For this reason, all purchases you make on our website are 100% secure.
Diveinn has partnered with Adyen and Secure Payments to guarantee maximum security in payments and the prevention of fraud and defaults. Whether you pay by credit card or make a bank transfer, you can trust that the order will be made in a secure environment. If our security department suspects an anomaly or fraud, Diveinn reserves the right to cancel the transaction to offer you security at all times. Your bank details are protected and encrypted by the most advanced technology. They are sent to the server in a fully encrypted way through the SSL (Secure Socket Layer) protocol and are processed in a totally secure environment at our bank. Tradeinn does not record this data at any time to guarantee that payments are 100% secure.
Additionally Diveinn has obtained the Confianza Online seal that guarantees use and navigation in the web in a calm and totally secure way on the Internet.

¿What do customers think of Diveinn?

Our clients are our priority, we understand their needs and actively listen to their doubts in order to provide them with a solution.
We are committed to our customers and thanks to their comments and opinions we continuously improve our processes, adapting our services to their needs.
We understand that purchase satisfaction and service is important, our customers have total freedom to expose positive points and points for improvement through their reviews, they can rate our products directly on our website and our service on platforms such as google reviews and verified reviews. If you want to know what they think  Click here

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What are the advantages of buying from Diveinn?

Buying at Diveinn is 100% reliable. You will find the best offers and the best prices with more than 1,500,000 products available to choose from with complete security.
You can find out about all our news and launches by subscribing to our Newsletter. Don´t worry, we won´t invade your mailbox.
Your purchases are rewarded, for each purchase you make you will receive CoINNs, our virtual currency to redeem on future purchases.
Give your opinion and win , that´s right! You don´t just win to buy, you win to give your opinion, share your opinion and win CoINNs , redeem them as a discount on your next purchases
If you are concerned about returning products, we have a Cycleon returns system that will allow you to return your product safely and much more economically.
Our products have full descriptions and 360 degree photos that allow you to see the product as if it were in front of you.
In case of problems with your order or concerns, you can contact our customer service team ready to answer you in your language. A personalized customer service that will assist you instantly. Our team is available 24 hours a day via chat, email or telephone.

How I redeem my CoINNs?

Your purchases and your opinions receive a prize, our loyalty program allows you to accumulate CoINNs to exchange them for discounts on products in any of our stores.
Remember that to accumulate your CoINNs you must have logged into your account before making the purchase.
Find more information on how to redeem your CoINNs by Clicking here

Can  CoINNs be used together with discount coupons?

When making your purchase online at Diveinn you can use only the CoINNs or a single discount coupon per order. CoINNs and discount coupons cannot be applied to the same purchase. They are applied separately and are not cumulative. For example, if you have 100 CoINNs and a discount coupon, you will not be able to use both in the same purchase, accumulating their value.
Remember that discount codes apply to certain products. However, CoINNs apply to all your purchases. Also, if you decide not to use CoINNs when placing a new order, they will remain available for the next purchase.


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How to create an account or log in?

To create an account go to the upper right part of the screen, click on the MY ACCOUNT, section. Fill in the simple and quick form where you must include the requested data, such as name, email address and a password. Click on the CREATE ACCOUNT button and your account will be ready for you to use. To login enter the email address and the password you used to create your account and click the Log In button.
In case you do not remember your password, click on the Forgot password button, enter your email address and you will receive an email and a link to reset your password.

How do I save an item to buy later?

If you have seen a product that you like, you can save it in the wish list and buy it later, without having to look for the product again. Simply click on the heart, Add to the wish list that you will find in all the product files. And automatically the article will be saved in MY ACCOUNT in your list of favorite products. You can consult the wish list whenever you want and see all the sporting goods that you have saved.

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How to get a promo code for Diveinn?

Our products have competitive prices in the market, however there are certain products where you can apply an additional discount, you can use the coupon ORDER05 to get savings of 5% on your purchase.
Remember that this promotion does not apply to all products, but you can save your code to use it on your next purchases.

Can two discount codes be used at the same time?

Discount codes are applied separately, you cannot apply two discount codes to the same purchase.
CoINNs and discount codes cannot be applied to the same purchase, they are applied separately.
Remember that discount codes apply to certain products, however your CoINNs apply to all purchases.



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Why is Diveinn so cheap?

As an authorised distributor we can offer you competitive prices on all products, with the guarantee of the lowest price. We have the best promotions and sales on the market, so that whatever you buy, you always get the best value for money. Find the best bargains and bargains on sports equipment and take advantage of our black friday to get the cheapest price on your online purchase.

Can I finance my purchase in Diveinn?

To finance your purchase you can request the Klarna service that allows you to make the purchase at the moment and pay in fees without interest. It is a totally safe and reliable method. To find out if Klarna is available in your country Click here

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What transport company will deliver my order?

We know that our customers want their products as quickly as possible, that is why we offer several transport alternatives for your order.
Before completing your purchase process and registering your data, our system will offer you different transport alternatives, which will be available to deliver the product at the destination.
We have a powerful network of carriers that can serve you and deliver your package in more than 190 countries around the world, in a 100% secure and reliable way and in the comfort of your home. You can contact them at the time you prefer, we put at your disposal the contact of your carrier  Click here



Do you ship for free?

Currently transport costs are paid by the customer. The shipping price depends on the volume, the weight of the items and the country of delivery.
The shipping cost is added to the price of all products. Through cooperation with the main transport companies such as DHL, SEUR, UPS, MRW and local postal services, Diveinn offers you several transport alternatives with the most competitive shipping prices on the market. Add the product you want to buy in the shopping cart and choose the transport method that suits you best.

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What are the Diveinn social networks?
Follow us on social media to keep up to date with our news and new product launches.
Facebook
Twitter

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How to contact Diveinn customer service?

Thinking of our clients we have created a section of frequently asked questions that will be able to solve all your doubts or concerns .
If even visiting our FAQ section you have not been able to solve your concerns, our customer service team is ready to answer your questions at any time of the day. Customer service available 24 hours a day and ready to assist you in your language.
Contact our team via whatsapp, online chat or by sending an email directly to support@tradeinn.com

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