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Scubastore.com the first network of online store specialized in selling sports equipment.
LEGAL INFORMATION
TRADEINN
Crta. Palamós, 181-183 (Celra Centre),
17460 Celrà (Girona), Spain.
Tel.: 718-709-5401
Fax: +34 972 49 23 10
www.tradeinn.com
Legally responsible for the content of this website: David Martin Gaya
Commercial Register: registre mercantil de Girona - tomo 1123 / folio 108 / hoja GI20086 - Inscripción 1ª
VAT identification number: ESB17527524
TERMS & CONDITIONS
1.1 The Terms & Conditions of sale detailed below only govern the contractual relationship between the User/Customer, hereafter referred to as «You» and Tradeinn Retail Services hereafter referred to as «We» and as «Tradeinn». This Terms & Conditions of sale are applicable only to the Tradeinn' Websites: www.scubastore.com, www.trekkinn.com, www.snowinn.com, www.bikeinn.com, www.swiminn.com, www.smashinn.com, www.Waveinn.com & wwww.Motoinn.com.
1.2. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our Terms & Conditions of sale, having read them. These Terms and Conditions of sale are important for you and Tradeinn as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between both parts.
2.1. You must be at least 18 years old to order.
2.2. You have to place the order on our Websites: www.scubastore.com, www.trekkinn.com, www.snowinn.com, www.bikeinn.com, www.swiminn.com, www.smashinn.com, www.Waveinn.com & wwww.Motoinn.com.. (24 hours a day and 7 days a week).
The ordering process consists of 5 easy steps:
* You choose the products you would like to buy and confirm your basket. If you are interested by an article visible on the Websites follows this process to place their order. After clicking on the "buy" button and verifying the characteristics of their order (colour, amount, size, price, etc…), the Customer validates the choice of one or more selected products with a click.
* You choose your delivery method.
* You fill out the customer form: for the first order, the Customer has a form to fill-out containing the following information: title, first name, surname, complete delivery address, email, and telephone number.
* You select your method of payment: you may pay with your debit or credit card directly on the Websites.
* You accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page.
2.3. When you place an order, you will receive confirmation in the form of an email.
3.1. Published product details, specifications and suitability information is the best available at the time. Tradeinn shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item.
3.2. We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Tradeinn cannot be held liable for any damage caused by the fitting of a spare part.
3.3. Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Tradeinn cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
4.1. The prices for the products are indicated as below:
*- For European Union customers:
In accordance with the laws governing members of the European Union, Tradeinn is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The price displayed for each item sold by us includes Spanish VAT (18%) (Except for Sweden and Denmark, we are obliged to apply the local 25% VAT due to local authority). But if we are shipping your order to a tax-free zone within the EU, we can deduct the VAT on prices, you just have to indicate this in the field "any comment or special request?" during the checkout process. We will remove the VAT when we charge the order.
*- For others worldwide customers:
VAT does not apply to orders that are to be shipped outside the European Union or to Tax Free Areas such as the Canarias Island, Channel Island (If you have any doubts about Tax Free Areas, please contact our Customer Services Team).
These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply.
For full details please consult your local Customs office.
If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.
4.2. We reserve the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
5. AVAILABILITY / ESTIMATED DELIVERY TIMES
5.1. We do our best to ensure availability of all advertised products and endeavor to dispatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.
5.2. We have no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact us with your order number.
5.3. Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if available.
6.1. We offer several methods of delivery:
For the European Union, you can choose between the following shipping options:
DHL Air: Express Air Service. All products in stock are delivered to your delivery address within approximately 2 working days.
DPD – SEUR – CALBERSON - BARTOLINI: Road Transport. All products in stock are delivered to your delivery address within approximately 2-5 working days.
Outside the European Union, you can choose:
DHL Air Worldwide Express: Express Air Service. All products in stock are delivered to your delivery address within approximately 2-4 working days.
6.2. You must select your preferred shipping method from the pull-down menu that appears in the shopping cart. This selection can only be made during the ordering process.
6.3. Shipping and delivery times shown are approximately and excluding processing time depending on your location.
6.4. If your product is shown to be "in stock" on our Websites when you place your order, the number of days between the order date and the date that the carrier first attempts to deliver to the given address can be calculated as follows:
1. Dispatch time (24-48 hours) = payment validation + order preparation + parcel collection by carrier
2. Delivery time of your parcel(s) according to the carrier you have chosen. Carrier delivery time starts from the moment you receive an e-mail confirming order dispatch.
Dispatch and delivery times are given in working days.
7.1. Tradeinn uses Adyen to guarantee the security of your payments. Tradeinn has chosen to assure payment security with Adyen by encrypting the connection when transmitting information on the network. When you see the payment sign, you will know that your payment is secure. The name Adyen may appear on your bank account statement.
7.2. Please note that if the security department suspects fraud, we have the right to cancel t. he transaction for security reasons.
7.3. Tradeinn offers 3 methods of payment and other local payment methods.
By Credit/Debit card:
We accept Visa, MasterCard, Maestro and American Express. Your Credit/Debit card will be charged at the time of placing your order through our secured payment gateway: Adyen. For online payment made by credit card, the "Secure Socket Layer" (SSL) security system is used, which allows for encrypting your banking information when on the network.
By bank transfer payments:
You will find our banking details when finishing the order as well as by email on the order confirmation (mail sent by Adyen); you will be able to perform the transfer at your bank. As soon as we received your payment, the order will be shipped. Before selecting bank transfer as your payment method, please be aware that your bank will charge you an international transfer fee, therefore increasing the overall cost of your order. Once your payment is received, we will dispatch your goods. The processing of off-line payments may take several days.
Important: Please transfer the total invoice amount using your name and the reference indicated when you are finishing the order.
By PayPal :
For PayPal payments you can send the money directly to our PayPal account.
Unfortunately, we do not accept cheques or postal orders, eurocheques, cash in any currency or International debit cards.
*** Our local payment methods:
For Austria: DIRECTebanking
For Belgium: DIRECTebanking - Local Bank Transfer Account
For Denmark: Local Bank Transfer Account
For Finland: Suomen Verkkomaksut
For France: Carte Bleue
For Germany: Giropay – Sofortüberweisung – Local Bank Transfer Account – DIRECTebanking
For Netherlands: iDeal - Eenmalige machtiging - Local Bank Transfer Account
For Norway: Local Bank Transfer Account
For Poland: Dotpay - Local Bank Transfer Account
For Sweden: Local Bank Transfer Account
For United Kingdom: Maestro - Local Bank Transfer Account
7.4. Tradeinn reserves the right to refuse an order placed which has not been totally paid.
7.5. Tradeinn controls all the orders that have been validated on the Websites. These controls aim to protect Tradeinn from abusive practices operated by a fraudster. Our services might ask you to provide additional information to unblock your order: proof of housing or of a debit in your name, or proof of housing in the name of the person indicated for the delivery address, etc... These requests will be made by email for example, for orders with delivery address different to the billing address.
8.1. In order to ensure secure payments, we offer the use of secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorized parties to read any information that you send us.
8.2. When your order is processed your encrypted credit card number is removed from the web server. This means that there is no way that someone can obtain your credit card number from CRC so you can order with confidence! Please be aware that in the interests of credit card security you may be contacted prior to the dispatch of your order with a request for additional information.
9. SATISFIED OR YOUR MONEY BACK
9.1. Tradeinn allows you 30 days to return/exchange a product that you are not satisfied with. Your right of retraction starts from the moment your order is delivered. You can return/exchange the product within this time frame, at no charges, with your invoice and the completed Returns Form. In case you wish to exchange the product, we will send the parcel free of charge via the standard delivery.
9.2. The present right of return/exchange only applies to products that are returned in their original and complete working condition (packaging, accessories, user guide etc.). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
10.1. You have the right to cancel your order, return or exchange your item within 30 days:
* We will happily refund or exchange any item purchased on Tradeinn´ Websites.
* Returned goods must be unused and supplied with their original packaging.
* We cannot accept returns on clothing that has been personalized e.g. with name printing.
* All returns or exchanges must have a completed the returns form.
* We will credit the card we have on file for you this may take up to 10 working days to appear as cleared funds.
* If the original payment was via PayPal we will credit the PayPal account that the order was placed with.
Please Note: Any products purchased during Flash Sales cannot be returned to Tradeinn except in cases of manufacturing defects or damage occurred during shipment.
11.1. All our products have 2 years international guarantee. If you find a defect, or are not satisfied with our product, you may return it for a full refund, exchange or request a replacement.
11.2. The legal guarantee concerning product conformity does not apply in some cases:
*- when damage is caused by external factors such as shocks, lightning, power surges, rust and sand.
*- when damage is caused by the customer's non-respect of the manufacturer's instructions regarding the use and installation of the product.
*- when damage is caused by the customer's misuse of the product.
*- when the customer is aware of damage to the product at the time of placing his order.
12.1. For all stages, from access to the Websites, browsing, filling in forms, placing an order, delivering items or any other service, Tradeinn only has an obligation for due care. Therefore, Tradeinn cannot be held responsible for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by Tradeinn.
12.2. In particular, Tradeinn cannot be held responsible for any disruption in provision of the service, or any external intrusion or presence of a computer virus. Customers benefit from guarantees offered by the brands listed on the Websites.
13.1. We encourage you to leave reviews, comments and product questions on our Websites. Regularly monitor this content we reserve the right to remove, reject or edit it at any time. When submitting information to our Websites as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Tradeinn' Websites.
14.1. Tradeinn creates the majority of pictures and descriptions for the Websites. This information is copyright of Tradeinn and may not be used by any other party without express permission of Tradeinn.
15.1. Tradeinn is committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
15.2. The type of information we will collect about you when you place an order or register on our Websites includes:
*- Address
*- Phone Number
*- Email Address
*- Credit/Debit card details
15.3. This information is already stored on our internal systems and our Websites simply verifies you as a customer of Tradeinn. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our Websites. If you have any questions/comments about privacy, you should email us at customer@tradeinn.com.
15.4. We use the information you provide for the following purposes:
*- To send updates regarding the status of your enquiry or order.
*- To send newsletters and details of offers and promotions in which we believe you will be interested.
*- To improve the design and content of the Tradeinn´ Websites.
*- To understand the buying behaviour of our registered users.
*- To perform other general marketing and promotional activities focused on our products and services.
15.5. When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfill your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
15.6. By submitting information to Tradeinn you consent to the collection and use of this information by Tradeinn and its Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
15.7. We have designer our Websites to protect the information we collect online from unauthorized access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorized access to and disclosure of your personal information.
15.8. For statistical data, Tradeinn places a cookie (small text file) in your computer. Cookies are not harmful for your computer and can be read only by the websites that placed it in your computer. They are not virus spreaders, and cannot be used to search your hard drive.
15.9. The above privacy statement may not be applicable in all countries of Tradeinn visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
15.10. If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
15.11. We put a lot of time and effort into describing and photographing the products we sell using manufacturer's Websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you have purchased something based on a picture or description on the Websites which turns out to be incorrect we will be happy to replace or refund the product (unused).
15.12. Unless otherwise stated, all rights, including copyright, in the content of these Tradeinn´ Websites are owned and controlled for these purposes by Tradeinn. In accessing Tradeinn´ Websites, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Tradeinn pages for any other purpose whatsoever, in any medium, without the prior written permission of Tradeinn.
